Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We’re responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You’ll be an integral part of solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers’ needs.
We're looking for an experienced Customer Success Engineer to join our EMEA team. Reporting to the Director of Customer Success Engineering, you'll be responsible for:
What We’re Looking for (Minimum Qualifications)
- 4+ years of prior work experience in similar customer facing positions (e.g. Sales Engineer).
- Native German language skills
- Ability to frame and simplify content and messaging for various audiences: technical, management, executive
- Ability to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations.
- Ability to translate technical adoption gaps to clear actions for the customer while linking them to Value Realization impact.
- Strong written and verbal communication skills in English are required.
- Experience establishing communication and engagement with customers
- Consultative nature
- Experience putting yourself in the mind of the customer
What Will Make You Stand Out (Preferred Qualifications)
- Experience with the Enterprise IT business
- Fundamental knowledge in 2 or more areas among the following:
- Internet and inProtocols such as: HTTP/S, TCP/IP, IPSEC, GRE.
- Internet and Security technologies such as: SWG, Sandboxing, Firewalls, DLP, & VPNs.
- Authentication and SAML/Identity Provider (IdP) systems such as: LDAP, Microsoft Active Directory, SCIM, Okta, PingOne, etc.
- Web-based security and network infrastructure solutions, such as: NGFW, SSL/IPSec VPNs, & Firewalls.
- Traffic Forwarding and Policy Based Routing concepts.
At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
