LastPass is looking for a French Speaking Customer Success Advocate:
The Digital Customer Success Advocate is passionate about helping customers gain maximum value from the solutions they have purchased. We are seeking a self-motivated individual with excellent English and French communication skills. As a Digital CSA, you will work with a team to deliver on-demand and proactive outreach to a pool of global customers to drive deployment, adoption, utilization, and retention of LastPass products.
If you are passionate about complex problem solving and motivated by scale, then this is the role for you!
Who will you work with?
As a Digital Customer Success Advocate (CSA), you will collaborate with a diverse and talented team. Your interactions will span various departments, including Sales, Marketing, Technical Support, Renewals, Product, Engineering, and Professional Services.
What are some of the exciting challenges you will be working on?
- Manage a pool of accounts to drive retention, revenue growth, and customer satisfaction.
- Handle a queue of inbound customer inquiries and provide guidance to increase deployment, adoption, utilization, and retention.
- Identify incremental opportunities within the customer environment that promote deeper adoption, utilization, and expansion.
- Oversee ongoing management and retention, including reporting and analysis on utilization, risk evaluation, and other relevant information.
- Ability to influence customers and others to create a sense of urgency.
- Influence at all organizational levels and develop credibility with senior management (both internal and customer).
What does it take to work at LastPass?
- Customer-focused – everything we do revolves around the customer!
- Experience in customer success, customer support, or account management.
- Excellent communication, interpersonal, and writing skills.
- Advanced French knowledge.
- Data-driven approach to problem-solving.
- Demonstrate excellent time management skills and thrive in a high-velocity and high-volume environment.
- Understanding of customer relationship management tools and technologies.
- Ability to analyze data and transform it into meaningful information, with the skill to modify content appropriately to match customer needs and key metrics.
- Ability to adapt and work efficiently in a rapidly changing environment; willingness to be an active participant in a team setting and manage multiple simultaneous projects.
- Self-motivated with a strong desire to succeed and grow as the organization grows.
- Proficiency in using Microsoft Office (Word, Excel, Outlook, PowerPoint).
It's great, but not required:
- Experience working in Customer Success organizations with digital and scaled Customer Success Managers (CSMs).
- Proficiency in using Salesforce.com and Gainsight.
- Knowledge of LastPass solutions.
- Proficiency in additional languages.
