Location(s)
We are looking to hire someone based in the USA for this position.
About the Role
We’re looking for a Customer Solutions Consultant proficient in ERP solutions to help build one of the most elite customer organizations in enterprise tech.
What You'll Do
- Serve as the expert solution architect to enable customers to achieve their desired outcomes by leveraging the Tropic Platform
- Work shoulder to shoulder with our Account Managers to upsell and retain existing customers by:
- Joining our renewal & upsell process as Tropic’s in-house expert and strategic consultant
- Understanding existing customers’ pain points and highlighting Tropic’s solutions
- Resolving obstacles and challenges preventing customers from getting value from the Tropic platform
- Communicating the benefits of new functionality and how it will solve existing pain points
- Generating custom presentations and collateral
- Sharing insights from Tropic’s robust dataset
- Establishing trust with the client by representing Tropic as the future of Spend Management
- Demonstrate competence, professionalism, executive presence, integrity, and humility
- Enable Account Managers to have a deep understanding of Tropic Platform as it evolves
- Collaborate well with the customer team
- Have an entrepreneurial mindset that constantly seeks to improve how we deliver outcomes with the Tropic platform
- Provide a world-class customer experience at every touchpoint
- Participate in and enhance Tropic’s company culture by being positive, kind, hard-working, and accepting of all employees
What You're Looking For
- A deepening of your career in Solutions Consulting or a transition to Solutions Consulting from another executive/client-facing role
- Direct exposure to executive stakeholders at the fastest-growing tech companies on the planet
- Experience at a hyper-growth startup
- Opportunity to think creatively and solve unique business challenges
- Uncapped personal and professional growth opportunities as Tropic continues to scale
What You’ve Done
- 3+ years experience in sales, sales strategy, customer success, consulting, or other customer/executive-facing roles, preferably within the financial sector
- Proficiency in ERP solutions (specifically Netsuite, Quickbooks, & Sage Intacct)
- Expertise in accounting systems and finance/procurement/accounting workflows
- Exceptional verbal communication skills
- Solutions-selling and solutions-oriented mindset
- Willingness to go the extra mile for every single customer and project
- Strong collaboration skills
- Excellent organization, time management, and project management skills
- Ability to adapt and excel at a high-growth startup
- Track record of high-performance
- Passionate about helping customers
Compensation
Specific to pay transparency laws, the annual salary range for this position begins at $90,000 and will include variable pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.
