Responsibilities: Handle high amounts of live chat and phone callsIdentify and evaluate customers’ needs to deliver satisfactionProvide accurate, valid and comprehensive information Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolutionFollow communication procedures, guidelines, and policiesGo the extra mile to engage customersRequirements: 1+ years experience of proven customer facing experience or experience as a customer service representativeStrong ability in using IT for professional use and can handle somewhat technical queries from customersExceptional written communication skill and a good listenerAbility to multi-task, prioritize, and control time effectivelyKnowledge of the cryptocurrency/blockchain field is a big plusMulti-lingual capability is a big plusFluent in English and IndonesianWilling to work weekends and irregular hours which will include night shiftsAdditional
