Description
Salary: $3,651,900
Schedule: 5AM-2PM EST, Monday - Friday
Type of Contract: Full Time Employment
Work Set Up: Permanent Remote / Work-At-Home
Equipment Provision: Company Provided
Job Summary: The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
Salary: $3,651,900
Schedule: 5AM-2PM EST, Monday - Friday
Type of Contract: Full Time Employment
Work Set Up: Permanent Remote / Work-At-Home
Equipment Provision: Company Provided
Job Summary: The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?
Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chatProvides in-depth information about products and services to customersResolves complex customer issues in a timely and efficient mannerFollows up with customers to ensure that their issues have been resolved to their satisfactionProperly and accurately document customer interactions in the organization’s CRM Adhere to company policies and proceduresMeet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as needed to resolve customer issuesMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesPerform other duties as assigned
What are the required qualifications of a Customer Service Representative?
Must have high school diploma or equivalentMust be 18 years of age or older1 year of previous customer service experience, preferably in a call center environmentStrong communication skills, both verbal and writtenKnowledge and experience with a CRM preferredProficient in using computers and various software applications
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