Description
Position Overview
The role of the Customer Service Representative II provides a superior level of customer service to all of our external as well as internal customers. This is a position for an upbeat person who is highly motivated, service driven and goal oriented, who will strive to meet and exceed customer’s expectations each and every time. She/He will be enthusiastic, patient and have excellent problem solving and follow through skills while working in a fast-paced environment. Must strive to improve customer relations with each and every interaction with our end user.
Position Overview
The role of the Customer Service Representative II provides a superior level of customer service to all of our external as well as internal customers. This is a position for an upbeat person who is highly motivated, service driven and goal oriented, who will strive to meet and exceed customer’s expectations each and every time. She/He will be enthusiastic, patient and have excellent problem solving and follow through skills while working in a fast-paced environment. Must strive to improve customer relations with each and every interaction with our end user.
What You'll Do
Handle customer phone calls regarding their services in the upmost professional mannerSupport customers through online chat Respond to customer inquiries through support emailsProvides moderately complex technical support to clientsProvides a variety of complicated tasksProvide Webinar support for Live Continued Education coursesResponsible for renewing existing customers services as well as new servicesTake part in detailed special projects as assigned by managementProvides moderately complex troubleshootingAble to resolve issues with highly escalated customers in a professional mannerResolving the customers concerns during the first interaction.
What You'll Need to Succeed
Posses a strong understanding of the organizations products and servicesProvides a superior level of customer service to all of our external as well as internal customersMust have 3-5 years customer service experienceShould have 3-5 years of moderately complex technical support experienceCall center experience preferredFamiliarity with customer care concepts within the healthcare industry is desiredSuperb phone etiquette and customer service skillsVery strong oral and written communication skillsAbility to troubleshoot and resolve customer issuesAbility to work under minimal supervisionDetail orientedMust be a fast learner capable of learning and understanding TRC products and servicesPossess strong multi-tasking skillsAbility to adhere to scheduling requirements. Ability to be flexible with responsibilities and work schedules
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