Customer Service Representative - Financial Derivatives

Description

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities:

Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers

Solve customer complaint issues, and create and document report analysis

Optimize customer complaint processes and improve service quality

Handle unpredictable emergencies in an efficient and timely manner

Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

Bachelor's degree or diploma, preferably in a finance-related major

Prior customer support experience with exposure to an e-commerce or financial industry background is a must

Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage

Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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