Description
The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life as a Customer Service Representative look like?
Responds promptly and professionally to customer inquiries via phone, email, or chatProvides accurate information about products and services to customersResolves customer issues in a timely and efficient mannerFollows up with customers to ensure that their issues have been resolved to their satisfactionProperly and accurately document customer interactions in the organization’s CRM Adhere to company policies and proceduresMeet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as neededMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesPerform other duties as assigned
What are the required qualifications of a Customer Service Representative?
Undergraduates are welcome to applyAt least 1 year customer service experience or equivalent in a BPO or call center industryMust have experience with e-commerceExperience in a blended account is a plus (Voice, email & chat)Strong communication skills, both verbal and writtenProficient in using computers and various software applicationsMust be able to meet the equipment requirements for work at home setup
Required personal computer/laptop specifications and internet speed
Processor: Intel i5 or equivalent Ryzen 5RAM: 8 GBHDD: 250GB Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine LicenseWindows OS build model 21h2 and upSound card and video card (built-in is okay)Minimum 19" of Monitor, preferably 22'USB HeadsetInternet Speed at least 25MBPS or higher***Mac Os, Macbooks do not qualify
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