Customer Service QA Team Leader
Description
Responsibilities:
Develop and implement QA processes and procedures.Conduct root cause analysis and implement corrective actions.Lead, mentor, and develop a team.Monitor and evaluate team performance, provide feedback, and conduct performance reviews.Design and deliver training programs to enhance the skills and knowledge of the QA team.Oversee QA projects and initiatives with basic project management skills.Ensure compliance with all relevant regulations and implement best practices in compliance management.
Requirements:
Fluency in English to work with international stakeholders.8 - 10 years experience in customer service and have knowledge of customer servicing toolsIn-depth understanding of quality standards and best practices in customer support.Strong analytical skills and the ability to interpret data and metrics.Excellent communication and interpersonal skills.Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
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