Description
At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient implementation practices, and robust data-driven insights, catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.
This role sits within our broad GXC Services team, which spans our agency, implementation, customer success and customer support teams.
Who We Are: The Customer Experience Analyst is a critical role in GovTech transformation. This role will be accountable for developing materials using analytics to provide data driven insights for Government Experience Cloud customers to measure against their desired outcomes.
The Experience analyst will work closely with our cross-functional Government Experience Cloud team providing day-to-day customer experience insights, to support the accurate scoping, profitable on-time and on-target delivery, quality assurance, and ongoing growth of accounts. supporting them with the data insights to effectively manage their book of business.
The Experience Analyst holds the key responsibility of reviewing, analyzing, and presenting qualitative and quantitative insights exclusively to internal stakeholders. Leveraging adept storytelling skills, your focus is on communicating insights in a customer experience-centric, clear, and concise manner, thereby enhancing our internal decision-making processes and supporting our customer base. We are seeking strong candidates who are passionate about understanding customer behavior and have a strong desire to join a dynamic, engaged, and high-achieving team.
The ideal candidate brings experience in supporting a data-driven Customer Success motion and/or data driven consulting. Crucially, you are able to work cross-functionally to accomplish the overall goal of supporting the growth of the customer experience. You are a dynamic corporate citizen reliably contributing to improvement and adherence of business processes, and an active corporate athlete relentlessly pursuing advancement of core competencies.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient implementation practices, and robust data-driven insights, catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.
This role sits within our broad GXC Services team, which spans our agency, implementation, customer success and customer support teams.
Who We Are: The Customer Experience Analyst is a critical role in GovTech transformation. This role will be accountable for developing materials using analytics to provide data driven insights for Government Experience Cloud customers to measure against their desired outcomes.
The Experience analyst will work closely with our cross-functional Government Experience Cloud team providing day-to-day customer experience insights, to support the accurate scoping, profitable on-time and on-target delivery, quality assurance, and ongoing growth of accounts. supporting them with the data insights to effectively manage their book of business.
The Experience Analyst holds the key responsibility of reviewing, analyzing, and presenting qualitative and quantitative insights exclusively to internal stakeholders. Leveraging adept storytelling skills, your focus is on communicating insights in a customer experience-centric, clear, and concise manner, thereby enhancing our internal decision-making processes and supporting our customer base. We are seeking strong candidates who are passionate about understanding customer behavior and have a strong desire to join a dynamic, engaged, and high-achieving team.
The ideal candidate brings experience in supporting a data-driven Customer Success motion and/or data driven consulting. Crucially, you are able to work cross-functionally to accomplish the overall goal of supporting the growth of the customer experience. You are a dynamic corporate citizen reliably contributing to improvement and adherence of business processes, and an active corporate athlete relentlessly pursuing advancement of core competencies.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
What your impact will look like here:
You'll love this job if you have / can:
Security and Privacy Requirements:
At Granicus and its affiliates, we build transparent, inclusive, and safe spaces for everyone who wants to be a part of our journey. A few culture highlights include –
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
- Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee population
The Company - Serving the People Who Serve the People
The Impact
