About the role:
Samsara’s Customer Education team continues to grow as we expand our enablement portfolio to ensure customers realize the full value of Samsara products across all phases of their journey. Your role as a Customer Education Specialist will be cross-functional in nature, partnering with various teams and regions to develop content for customer-facing learning programs, enabling you to experience multiple aspects of a hyper-growth company from within.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Design, develop, deliver, and localize interactive product training in a variety of modalities including video, elearning, and virtual sessions for our customers
- Gather, assess, and integrate technical information and best practices from subject matter experts, product owners, and thought partners
- Continuously improve educational content using creative approaches to inspire learners
- Facilitate 1:many training webinars and customer training sessions
- Manage project work streams plus related communications and change management
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- Professional fluency in both English and Spanish; can develop and deliver training proficiently in both languages
- At least 1-2 years of experience creating learning materials and facilitating training in a technical/SaaS environment
- At least 1 year of experience with video creation and/or elearning development tools (e.g. ScreenFlow, Camtasia, Articulate Rise)
- Excellent written and oral communication skills with the ability to explain technical concepts using simple language
- A solid understanding of Samsara products with the ability to quickly learn new technologies
- Experience working with a major LMS (e.g., Thought Industries, Docebo, Skilljar, Lessonly)
- A history of working cross-functionally on technical projects and managing multiple tasks concurrently
- An understanding of modern learning theories and development methodologies
An ideal candidate also has:
- Strong curriculum development and storytelling skills
