Customer Care Specialist - Guest
A written cover letter is required for your application to be considered; Please tell us why you're interested in the Guest position, and why you think you'd be a good fit for the role!
Start Date: 05/20 Class - Training is 2 weeks VIRTUAL/REMOTE from home. Training hours are Monday - Friday from 9am to 6pm CST. There is no PTO allowed during training. You will be required to be in-person, onsite in the Omaha Office on Wednesday, 05/22 for an informal orientation!
Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106. You will be expected to be in office up to 3 days a week, post training.
Schedule expectation after training: Schedules for after training will be assigned and will vary between Monday - Sunday from 9:00am to 9:00pm CST. Flexibility for any/all schedules within this range is required.
Hourly Rate: $19.50 per hour
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
The Guest Support team assists the Toast client restaurant’s guests, primarily users of the Toast TakeOut app. We use a hospitality mindset to help their guests by answering incoming questions regarding order issues, delivery issues, account updates, gift cards, rewards and loyalty programs, and product feedback.
As a Customer Care Specialist, you are driven with purpose to resolve issues and act as a Toast expert. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.
About this roll*:
- Deliver a top tier restaurant guest experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes.
- Conduct Toast procedures to escalate and coordinate the guest response in accordance with Toast values.
- Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the roll.
Do you have the right ingredients*?
- 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience.
- Success operating independently and navigating competing priorities in a constantly changing environment.
- Proven track record of success navigating and troubleshooting technical tools, for instance apps on both iOS and Android.
- Strong communication, organizational, and influencing skills.
- Strong written communication
Special Sauce* (Non-essential Skills/Nice to Haves)
- Experience answering customer emails and instant messages
- Experience working in the tech industry or for a SaaS company
- Strong teamwork skills and customer advocacy
- Experience using Zendesk or another customer engagement tool
- Open to working weekends, holidays and night schedules
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits
*Bread puns encouraged but not required
