About Us
We're Proof, a fast-growing services company in the legal tech industry. Launched in 2018, Proof is disrupting the service of process industry by creating the first legal technology of its kind that directly connects law firms with a national network of independent process server professionals and agencies for the delivery of legal documents. The Proof platform locates the closest process server for each delivery and provides live updates verified with GEO location mapping. Hundreds of law firms and individuals per week sign up to take advantage of Proof’s revolutionary technology, and we continue to develop new legal technology. Our team is growing, and we’re looking for great people who want to have fun and grow with us.
We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. If you have the curiosity, passion, and collaborative spirit to achieve the fundamental change of an outdated industry, come work with us.
About The Role
We're looking for enthusiastic individuals who are customer-friendly and results-oriented. As a Customer Care Generalist, you will be primarily responsible for managing initial customer interactions to address questions, resolve minor issues, and ensure the highest level of customer satisfaction. You will support customers via phone, email, and chat, providing efficient and effective solutions to their queries. This position offers a great opportunity for individuals who are eager to learn and grow within our company.
Key Responsibilities
- Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing clear and helpful information.
- Issue Resolution: Address and resolve Level 1 issues, ensuring a quick and satisfactory resolution for the customer.
- Problem-Solving: Use provided resources and tools to solve common customer problems.
- Documentation: Maintain accurate records of customer interactions and issues in the customer support system.
- Collaboration: Work closely with Level 2 Specialists and other team members to escalate complex issues when necessary.
- Customer Satisfaction: Ensure customer satisfaction goals are met or exceeded by providing friendly and efficient service.
- Feedback: Provide feedback to the Customer Care Lead on recurring issues and suggest improvements to enhance the customer experience.
- Support Diverse Stakeholders: Provide support to Process Servers, Clients, and Internal teammates, ensuring their diverse needs are met effectively.
Qualifications
- Experience: Previous experience in customer service or a related field is preferred, but not required.
- Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and effectively.
- Customer Focus: Passion for helping customers and providing a high level of service. Ability to handle interactions with patience and empathy.
- Problem-Solving Skills: Basic problem-solving skills with the ability to follow provided guidelines and resources to resolve issues.
- Team Player: Ability to work collaboratively with other team members.
- Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Detail-Oriented: Strong attention to detail and organizational skills.
- Motivated: Self-motivated and eager to learn and grow in a fast-paced environment.
Compensation
Hourly wage $21.00 to $23.00 dependent on experience and location
Eligible to participate in company bonus plan
Benefits
- Full time, hourly position
- Medical, dental, vision, disability insurance, and 401k available
- Remote work position
- Phone and Internet monthly stipend
- Flexible time off and paid holidays
- Equipment provided
E-Verify
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.
Application Deadline
August 12, 2024
