The Role:
We are looking for a passionate and skilled Complex Case Manager (CCM) to partner in our mission to provide high-quality long-term mental health care to clients who need it the most. The Complex Case Manager will be responsible for providing professional case management and supportive services to high-acuity or actively suicidal clients to assist them with crisis stabilization and acute symptom reduction. Our ideal candidate is experienced, emotionally intelligent, capable of effectively navigating others through stressful situations, and able to work independently with an appropriate level of guidance.
Who you are:
- 2+ years of experience providing professional case management services to clients with chronic and/or severe medical or mental health conditions
- Masters degree in social work, psychology, counseling or related field
- Possess strong technology skills
- An excellent communicator, both verbal and written, with exceptional organizational skills
- Self-driven, adaptable, and solution-oriented
- Comfortable with navigating nuance and pioneering new programs or initiatives
- Familiarity with NQCA care management practices preferred
- CCM (Certified Case Manager) would be a plus, CCM-eligible preferred
- You bring a positive attitude, and will cultivate a culture of trust, advocacy, and growth
How your skills and passion will come to life at Cerebral:
- Manage a revolving caseload of high acuity clients
- Conduct ongoing assessments, care planning, skill-building, goal management, and psychoeducation
- Lead 30 minute intake sessions with clients via phone or video
- Lead weekly 15 minute sessions with clients via phone
- Provide live crisis de-escalation for CCM clients in crisis; work with emergency contacts and resources as required
- Lead care coordination initiatives with client’s Cerebral care team members, family and other social supports, as well as other healthcare providers as needed
- Own community resource research, identification, and brokering to support clients with addressing social determinants of health
- Communicate to clients via text message, email, and/or the EMR chat feature
- Review possible crises flagged by our Crisis Message Detection (CMD) system and complete crisis response protocol when needed
What we offer:
- Mission-driven impact:
- Shape the future of the #1 largest and fastest growing online mental health care company in the world
- Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
- Join a community of high achievers who have a passion for promoting mental health
- Path to develop & grow:
- Bi-annual performance reviews & opportunities for promotions - as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
- Remote-first model: Work virtually from anywhere in the US
- Competitive compensation & benefits:
- Total compensation includes annual bonus and equity / stock options
- Medical, Dental, Vision, Life Insurance, HSA, Flexible Spending Accounts and 401(k)
- Unlimited PTO - we encourage taking the time you need to relax and recharge
- Wellness perks including monthly mental health days off (12 per year) in addition to holidays, and “No Meeting Wednesdays”
- Up to $200 reimbursement for any equipment purchased to support your work-from-home environment (video camera, ring light, headset, etc.)
- Access to free Cerebral therapy services (up to 7 sessions per year)
- Medical travel expense health reimbursement arrangement
- Paid parental leave after 3 months
- Culture & connectivity:
- Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
- Employee Resource Groups that bring team members together in a safe space to connect with one another and advance a respectful and inclusive company culture
- Virtual social events enable us to build a sense of community and connect on a more personal level
- Optional in-person local meetups for major hub cities
