Your mission:
We are seeking a passionate and experienced Community Manager to shape and nurture Apollo's owned community. The current community is a thriving group of over 4500+ members, and you will be the driving force scaling the community, while creating a positive and engaging experience for all members. You'll play a pivotal role in helping Apollo customers and GTM professionals connect with each other while harnessing the power of community to build brand presence and trust. The role is perfect for someone with previous experience building and scaling a community in Slack (tech experience is a huge plus!).
Responsibilities:
- Collaborate with internal teams and members to create engaging programs, bringing our customers closer to our product, while demonstrating the value of Apollo to prospects.
- Develop, implement, and iterate on strategies that drive member acquisition across millions of end users and prospects within our market segment.
- Own and scale the community leads program and recruit new leaders within the community.
- Organize and host virtual events, including product AMA's, workshops, and networking sessions to drive product awareness, activation, and retention.
- Build relationships with community members via Slack, virtual events, social media, and other channels, becoming a "go to" connector to the Apollo brand.
- Use the community as a platform to cultivate champions for Apollo, creating a new "arm" of product fans & experts acting as an extension of our brand.
- Deploy relevant member surveys to audit our current community perception and help inform our community strategy.
- Source customer advocates and stories through the community by identifying top community voices and members; coordinate customer participation in strategic programs
- Collaborate with CS/Support to triage product feedback to the right stakeholders.
- Moderate and encourage discussions, share relevant content, and facilitate knowledge exchange among community members.
- Analyze key metrics related to member growth and activation, adjusting strategies accordingly.
Requirements:
- 4+ years of experience in a B2B marketing role, with at least 2 years direct experience in owning the growth and activation of a Slack community within SaaS. Experience in event planning and marketing is a plus.
- Ability to project manage across multiple teams as well as own multiple initiatives at once. (Previous experience using Asana is a plus).
- Incredible attention to detail. The ability to understand where things fall within your scope of priorities, set expectations, and fulfill commitments made to community members and other stakeholders.
- Strong understanding of community-led growth and its impact in building an amazing brand.
- Comfortable with hosting virtual events and being the face of the Apollo community.
