The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Commercial Account Director’s primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.
A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.
We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.
Key Responsibilities:
Customer Relationship Management:
- Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
Sales Strategy Development:
- Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
- Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.
Upselling and Cross-selling:
- Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
- Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
- Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
Market and Competitor Analysis:
- Stay informed about industry trends, market dynamics, and competitor activities.
- Use this knowledge to position Five9 as a leader and differentiate our offerings.
Key Responsibilities (continued):
- Create and drive revenue within a specified region or list of named accounts.
- Generate business opportunities through professional networking and cold-calling.
- Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
- Meet and exceed all quarterly and annual sales quotas.
- Own the sales cycle from lead generation to closure.
- Develop business plan and present the business plan during quarterly review sessions.
- Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
- Self-generate leads from a personal connection, referral partners, and regional networking events
- Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.
Key Qualifications:
- Minimum of 5 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
- Be able to work independently and as part of a team in a fast pace, rapid change environment.
- Success selling at the C-level
- Documented track record of sales excellence
- A proven sales hunter and closer
- Superior professional presence and business acumen
In conclusion, the Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.
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