Company Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description
As a Cloud Operations Engineer (APAC) you will be responsible for configuration management, performance and security monitoring of customer services.
- You will be responsible for deployment and release of customer software on the Unit4 cloud platform;
- You will help automate and streamline processes of software deployment and configuration management with support of scripting tools (i.e. PowerShell and JSON);
- You will work in close interaction with Customer Support team in customer issues analysis, prioritization and resolution;
- Deploy services according to IT best practices for security, governance, identity access management, and monitoring;
- Install, configure and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines;
- Perform daily system monitoring, verifying the integrity and availability of all server resources;
- Perform on-call support activities on a regular rotation.
Qualifications
- You have a Bachelor's or Master's degree in information technology or any other relevant area;
- You have +1 year experience in deployment of software applications and IT operations;
- Identify opportunities to innovate, extend and enhance service delivery anywhere possible;
- Experience in AWS and MS Azure would be an advantage.
- Experience in automation and scripting languages (such as PowerShell), MS SQL and Windows operating systems;
- Ability to prioritize and work individually and as part of a team;
- Strong troubleshooting skills including the ability to identify and resolve challenging situations;
- Strong written and verbal communication skills in English;
- Experience in a customer-facing IT support capacity.
Additional Information
A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.
At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.
