The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.
Cloud Marketplace Operations Analyst
This is a new remote role within the Cloud Marketplace Operations team, reporting to the Manager of Cloud Marketplace Operations. You will help expand and scale this team supporting the end-to-end sales process for our Cloud Partner (AWS, Microsoft Azure, and Google Cloud Platform) Marketplaces.
Responsibilities:
- Be part of a team that owns and operates the Cloud (AWS, Microsoft Azure and GCP) Marketplace Listings for public and private offers.
- Provide hands-on, prompt, and expert support to sales teams closing deals through private offers.
- Attend customer calls to answer questions about cloud marketplace mechanics and guide customers through the purchasing/private offer acceptance process.
- Be a conduit and escalation point between deal desk, revenue operations, orders, and alliances, from a pre- and post-sales perspective regarding Marketplace functionality and processes.
- Collaborate with orders and accounts receivable teams on billing and orders issues for marketplace deals.
- Maintain internal documentation covering all business processes related to the marketplace, especially as updates to process and platforms are rolled out.
- Collaborate with alliance teams, product managers and marketplace experts within AWS, Microsoft, and Google. Be familiar with each CSP's support tools and escalation paths.
- Help the implementation of Zscaler's marketplace automation & integration tool, working with IT, and support subsequent field enablement.
- Manage data analytics (Tableau) for cloud marketplaces and create business cases for further investment.
- Project manage new marketplace-related programs as they arise, with increasing responsibility as successful execution is demonstrated.
What We're Looking For (Minimum Qualifications)
- 3+ years experience with enterprise sales and post-sales processes in a Sales Operations or related role
- Prior experience working with some or all Cloud Service Provider Marketplaces (AWS, Microsoft Azure, Google Cloud Platform) is a must have.
- Understanding of cloud marketplaces, and cloud platforms and offerings (SaaS/Hybrid).
What Will Make You Stand Out (Preferred Qualifications)
- Experience working in technology partnerships.
- Experience in project or program management, IT industry, or channel operations experience
- Prior experience in sales enablement
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