Shift: tbd
Clinical Service Desk Analyst
The primary purpose of this role is to provide service desk support to client users and any other duties as needed.
Responsibilities:
- Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
- Provides first-line technical support when handling calls, in order to provide time-of-call resolution to calls whenever possible.
- Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
- Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
- Assist in the maintenance of the Service Desk Knowledge Base.
Qualifications:
Academic and Professional Qualifications:
- BA or BS degree preferred or other relevant combination of training and experience.
Experience:
- 2- 4 years moderate experience in providing service desk support preferred
- 2 years clinical application experience
- Troubleshooting experience
- Customer service experience
- Knowledge of clinical or healthcare applications
Travel Requirements:
- May require local travel
- May require other travel for business needs
Working Arrangements:
- May be required to work off hour shifts or be assigned to an on-call rotation.
- 24/7 Support
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
