As a Client Success Representative, you will be the primary point of contact for property owners, ensuring their satisfaction and promptly addressing their needs. Your key responsibility will be to manage all owner communications, provide regular updates, and resolve issues to foster a positive relationship between property owners and our management team.
Key Responsibilities:
Communication with Property Owners:
Serve as the primary liaison between property owners and the management team, providing timely and clear updates about their properties and addressing any questions or concerns they may have. Proactively identify potential problems and propose solutions
Issue Resolution:
Identify, investigate, and resolve any issues or concerns raised by property owners, ensuring they have a satisfactory experience and feel supported by our team.
Property Performance Updates:
Regularly inform owners about their property's financial performance, occupancy rates, and any ongoing maintenance or operational activities.
Cross-Department Coordination:
Collaborate with internal teams like accounting, maintenance, and leasing to address owner needs promptly and efficiently.
Technology Training:
Guide owners in using any proprietary software or tools for managing their property
Qualifications:
This position requires working standard business hours in Eastern Standard Time (EST)
Previous experience in customer success, account management, or a related field.
Previous experience in property management or real estate preferred.
Strong communication and interpersonal skills with a customer-centric approach.
Excellent problem-solving abilities and attention to detail.
Proficiency in Google Suite and Slack
Ability to work both independently and collaboratively as part of a team.
Strong organizational skills and the ability to handle multiple tasks in a fast-paced environment.
Ability to maintain professional relationships with owners under all circumstances
Note: This job description is intended to outline the general nature and level of work being performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and skills required. Additional tasks may be assigned as deemed appropriate by management.
