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Client Account Manager, Mid-Market

San Francisco, CA
Management

We're looking for a sharp, positive, and motivated self-starter to join our SF-based Mid-Market Sales team. As a Client Account Manager, you will closely collaborate with your Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.

Please note that this role is required to work in person from our San Francisco office 1-2 days per week.

Responsibilities:

  • Collaborate closely with Client Partners to meet and exceed your clients’ marketing goals
  • Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth
  • Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners
  • Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary
  • Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform
  • Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans
  • Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
  • Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
  • Strategically identify and pitch upsell opportunities to clients to contribute to account growth
  • Proactively seek and represent client needs and asks to cross-functional stakeholders
  • Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
  • Proactively identify areas of improvement and drive the execution of solutions
  • Mentor and train other team members

Required Qualifications:

  • 5+ years of experience in advertising sales and account management
  • Strong understanding of customer marketing funnel and traditional marketing ecosystem
  • Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Proficient at upselling with a proven track record of growing client spend
  • Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
  • Tenacious and entrepreneurial approach to working through product, process, and client challenges
  • Experience cultivating strong relationships with external partners
  • Exceptional communication and interpersonal skills
  • Ability to work in a fast-paced and unstructured work environment
  • High attention to detail
  • Proficiency in Excel preferred
  • BA / BS degree or equivalent work experience

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-ES1 #LI-onsite

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