We're looking for a sharp, positive, and motivated self-starter to join our SF-based Mid-Market Sales team. As a Client Account Manager, you will closely collaborate with your Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.
Please note that this role is required to work in person from our San Francisco office 1-2 days per week.
Responsibilities:
- Collaborate closely with Client Partners to meet and exceed your clients’ marketing goals
- Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth
- Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners
- Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary
- Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform
- Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans
- Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
- Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
- Strategically identify and pitch upsell opportunities to clients to contribute to account growth
- Proactively seek and represent client needs and asks to cross-functional stakeholders
- Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
- Proactively identify areas of improvement and drive the execution of solutions
- Mentor and train other team members
Required Qualifications:
- 5+ years of experience in advertising sales and account management
- Strong understanding of customer marketing funnel and traditional marketing ecosystem
- Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Proficient at upselling with a proven track record of growing client spend
- Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
- Tenacious and entrepreneurial approach to working through product, process, and client challenges
- Experience cultivating strong relationships with external partners
- Exceptional communication and interpersonal skills
- Ability to work in a fast-paced and unstructured work environment
- High attention to detail
- Proficiency in Excel preferred
- BA / BS degree or equivalent work experience
Benefits:
- Comprehensive Healthcare Benefits
- 401k Matching
- Workspace benefits for your home office
- Personal & Professional development funds
- Family Planning Support
- Flexible Vacation (please use them!) & Reddit Global Wellness Days
- 4+ months paid Parental Leave
- Paid Volunteer time off
#LI-ES1 #LI-onsite
