The Role:
In this role, you will be responsible for reviewing incoming member out-of-pocket expenses, as well as expenses incurred using their Carrot Card. You will collaborate with members of the Care team, Customer Success and Finance team to ensure an exceptional member experience. You need to be able to work between the hours of 8-5pm PST while noting our operations hours are 2am-8pm PST.
The Team:
This role will coordinate activity between our Payments team and insurance payers to ensure that payment for applicable care is quickly and accurately facilitated.
Minimum Qualifications:
- 1-3 years of relevant work experience including claims submission/processing experience
- Highly detail-oriented and organized
- Structured thinker and love to check things off your to-do list
- Excellent verbal and written communication skills
- Problem-solving skills to analyze, troubleshoot and resolve issues
- An innovative spirit to push the boundaries of claims operations
Preferred Qualifications:
- Strong Interpersonal Skills
- Ability to thrive in a fast-paced, results-oriented environment
- Solve problems creatively and think on your feet
- Ability to lean in to changing priorities and processes
- Track claims and denials through the entire lifecycle
- Identify gaps in claims and reach out to providers for missing information
- Help members troubleshoot issues involving claims or eligibility
- Fluent in Japanese/ or Mandarin
Compensation:
Carrot offers a holistic, total rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, paid time off, sick time, parental leave, family-forming assistance, and a competitive compensation package. The base salary for this non-exempt position starts at $72,000 - 75,000 per year. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Paid overtime may be required during peak periods.
