The Operations team
The Operations team at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.
There are three core elements to operations at Griffin: banking operations; operational resilience; and customer support. Across all teams, we place significant emphasis on quality, compassion, ownership and curiosity. You will be empowered to lead our operations guild, make meaningful decisions and be supported to make sure we collectively get those decisions right.
As COO, you will be key in helping us build and run a truly resilient bank that centres around bringing value to our customers.
Who are you
The ideal candidate for this job will have most of the following:
- A proven track record of scaling operations in technology-driven companies
- Prior leadership experience covering operational payments and cash management
- People management experience (leading teams and helping to develop other’s careers)
- A total focus on outcome over ego
- Prior experience leading or being involved in key strategic milestones e.g. launching new products or expansion into new geographies
- Comfort rolling your sleeves up - we’re still a relatively small firm, and you’ll need to step in to fill the gaps from time to time
- Comfort working cross-functionally, involving other teams and skillsets wherever possible
- Strong coaching skills
We’re a remote-first company, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:
- A high degree of comfort adopting new software tools for document drafting, collaboration and communication.
- A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write).
What will you be doing here?
As COO at Griffin, you will report to the CEO and...
- Hold SMF24, alongside the firm’s Chief Technology Officer.
- Sit on the Executive Committee and report to the Board on relevant matters.
- Be the people manager for the operations function
- Own all facets of internal operations at Griffin, including (but not limited to) banking operations, payment operations, and customer support.
- Drive operational efficiency through technology to maximise the performance of the operations function in a financially sustainable way whilst continuing to deliver a high-quality customer experience.
- Own Griffin’s operational resilience framework and work to embed continuity and anti-fragility deeply within the firm’s operating DNA.
- Own Griffin’s vendor management infrastructure, including due diligence, ongoing performance evaluation and monitoring of the company’s vendors and third-party service providers
- Lead Griffin’s customer service team. This includes designing and implementing appropriate systems and controls so that Griffin provides good customer outcomes.
- Be a key partner in the product development process, identifying operational requirements and executing on their delivery.
The salary for this role is £150,000 - £180,000 DOE