The Business Travel Analyst is tasked with comprehensively managing unused ticket credits to optimize utilization and mitigate losses. Responsibilities include understanding existing processes, enhancing notification alerts, researching airline policies, evaluating company credits quarterly, and summarizing available options for customers.
What You'll Do:
- Understanding processes and familiarization with unused ticket reporting, automation, and manual ticket credit management
- Continued evaluation and improvement of the unused ticket alerts to maximize impacts.
- Proficiency in UATP in order to provide reasonable recommendations for customers, and establish a value driven metric for consideration of UATP by top airlines.
- Develop comprehensive Airline Policies Playbook/Matrix, focusing on top 10 US Carriers, regarding name changes. Regularly maintain these policies to support our customers.
- Evaluation of Company Credits:
- Perform regular credit assessments, and provide detailed recommendations to Company POC’s in order to provide maximum value/prevent as much loss as possible.
- Communication methods will be tailored to meet the needs of each customer.
- Proactive Monitoring and Reporting:
- Monitor credit utilization on a monthly basis to ensure usage and reduction of $ value of credits nearing expiration.
- Reporting on outcomes of unused credit monitoring and strategy, any changes and other pertinent details as appropriate
- Utilization Strategies:
- Anticipate possible missed usage and determine if refunds are permitted or UATP options are available.
What We're Looking For:
- Business analytics - Data driven with the ability to apply and use data analytics to gain deeper, real-time insights into unused tickets, bookings and trends and make recommendations based on this analysis
- Experience in modeling, statistical analysis, data visualization and reporting
- Strong commercial acumen, analytical rigor, problem-solver mindset and strong attention to detail
- Ability to learn and acquire new skills, both technical and non-technical
- Strong interest in understanding how the business works at a systems level and a desire to learn about and evolve in a business environment
- Advanced level knowledge of Sabre / Amadeus GDS and online/offline Travel operational processes.
- Ability to perform in a high-pressure, dynamic environment and be comfortable with a high level of ambiguity
- Ability to handle multiple projects at a time and adhere to deadlines
- Good technical skills and/or ability and willingness to ramp up very quickly
- Excellent organizational skills & interpersonal skills.
- Excellent, professional written and verbal communication skills, presentation and facilitation skills
- Ability to work independently and effectively as part of a team
