How you will make a difference:
Iterable’s RevOps team is looking for a Business Systems Manager to provide operational support to help grow our business worldwide. The core focus of the role is how we scale and maintain our GTM systems. You will help administer tools and support end users in tools such as Salesforce, Outreach, Gong, Datafox, LeanData, and Chili Piper. You will report to the Senior Manager, Business Systems. This is an opportunity to get broad exposure to our GTM tech stack and scale our systems and processes.
One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.
You’ll get to:
- Manage integrated applications and third party suppliers including: Salesforce, Leandata, Outreach, Gong, and Chili Piper
- Translate user story requests into workable requirements and Salesforce elements, and document technical specifications and the associated test cases
- Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
- Support our existing Sales tools and drive increased adoption across the team
- Build reports and dashboards, both ad-hoc and for strategic initiatives
- Own, create, and maintain both internal and external documentation
- Support end-users of the Salesforce platform and integrated tools
- Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
- Monitor system health and performance including proactively identifying and improving system processes
- Maintain and improve data cleanliness
We are looking for people who have:
- Experience using the following in Salesforce: flow, process builder, custom fields and objects, workflows, validation rules, page layouts, record types, and bulk data load utilities (e.g. Data Loader)
- Deep understanding of Salesforce security including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing
- Understanding of how to manage, troubleshoot, and integrate tools into Salesforce
- Strong project management skills and ability to communicate cross-functionally
- Interest in and ability to learn administration of new tools
Bonus Points:
- Experience administering Salesforce for a 550+ person instance
- Knowledge of administering LeanData, Outreach, or Chili Piper a big plus
- Certifications (a plus)
- Salesforce Certified Administrator
- Salesforce Senior Certified Administrator
- Any other Salesforce Certifications
- Familiarity with Salesforce CPQ
- Familiarity with Apex
- Experience providing support to a SFDC instance in a hyper-growth SaaS company
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $101,000- $165,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
