Business Analyst (Genesys)

This position plays a variety of roles from leading design sessions with customers, creating design documentation, testing, and conducting end user training on Genesys systems.  The type of project work may include designing and implementing a new Contact Center solution, changes or enhancements to an existing solution or consulting on the use of Genesys products. The Principal Application Consultant provides mentorship to teammates within the Project Services department and throughout the Delivery organization.  This position may serve as a project or internal team escalation point for any concerns related to the desired customer experience, mostly in design and testing phases of the project.  The Principal Application Consultant is also responsible for creating and documenting best practices for design, testing, and training. Traveling to customer sites may be necessary depending on the project and task assigned.  This position works closely with a team of Project Managers, Engineers, and Developers.

This position plays a variety of roles from leading design sessions with customers, creating design documentation, testing, and conducting end user training on Genesys systems.  The type of project work may include designing and implementing a new Contact Center solution, changes or enhancements to an existing solution or consulting on the use of Genesys products. The Principal Application Consultant provides mentorship to teammates within the Project Services department and throughout the Delivery organization.  This position may serve as a project or internal team escalation point for any concerns related to the desired customer experience, mostly in design and testing phases of the project.  The Principal Application Consultant is also responsible for creating and documenting best practices for design, testing, and training. Traveling to customer sites may be necessary depending on the project and task assigned.  This position works closely with a team of Project Managers, Engineers, and Developers.

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.