Billing Analyst (AR)

Description

Processing the Parent, Venue Customers & Subscriptions

Adding and recovering Accounts Payable Contacts.

Checking and adding Billing Addresses.

Reviewing the Payment Forms and Contracts.

Filling out the Payment Field for Credit Card, ACH, or Wired payments.

Tokenizing Payments

Prepares data by checking, sorting, and reviewing information of each customer with accuracy through systems provided.

Detecting issues caused by Bounced Email Addresses.

Sending emails to customers requesting for Invoices and Statement of Accounts.

Detecting unapplied payments in customers, prepare invoices, and reporting it to the client.

Reporting to US-based clients for any concerns and issues.

Comply with data integrity and security policies.

Performs other functions that may be assigned from time to time.

At least 2 years of experience in a Customer Support (financial account) and/or Billing Analyst/Collection Role

Strong written and oral communication skills in English

Accounts Receivable experience

Comfortable with collection calls over the phone.

Strong attention to detail and able to relate to different customers

Excellent creative and thinking skills

Strong presentation and communication skills

Experience working with SaaS products

Experience using NetSuite and Zendesk

Can start ASAP or 2 weeks notice