Company Description
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.
Job Description
- Receive Inbound calls assist Agency and Insurers with their queries related to the policy/claims.
- No Sales required
- P & C license or Adjusters License for resident state and the the ability to obtain epicortical license in state of Florida within 30 days.
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines.
- Educates and promotes Self Service options.
- Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
- Capable of achieving call center performance metrics and targets.
- Able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Works independently and seeks Supervisor support when necessary.
Qualifications
- High School Diploma or GED equivalent
- 1-2 years in a customer support role, preferably in a call center or customer service environment required
- Proficient using Microsoft Suite
- Excellent organizational, written and verbal communication skills
- Insurance Experience is a MUST Property and Casualty Insurance License or Adjusters License Required
- Must take calls in both English and Spanish
Additional Information
Benefits(based on individual elections)
- Competitive Salary based on experience
- Medical/Dental/Vision
- Employer Paid Life Insurance and Short/Long term disability insurance
- 401(k) with Employer Match
- Generous PTO (15 days in your first year!)
Working Hours: Monday – Friday 8:30pm – 5:00pm EST
