Bilingual Equipment Recovery Service Specialist

Description

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

Equipment Recovery Service Specialist

This position is responsible for placing outbound calls, taking inbound calls, and answering emails to households across the U.S. to engage cooperation in returning the meter equipment from participating in Radio studies, which have ended.

Equipment Recovery Service Specialist

Job Responsibilities

Make outbound calls, take inbound calls, check voicemail inbox, and email correspondence, utilizing call center software.

Talk through the process of identifying & removing Nielsen equipment from the Panelists’s home, in both English and Spanish.

Schedule the return of equipment from panelists in both English and Spanish.

Listen and accurately capture respondents comments and contact data in the Panel systems.

Speak clearly, concisely and effectively, listen to, and understand information and ideas as presented verbally, in both English and Spanish.

Maintain participant’s engagement throughout process to achieve retrieval.

Maintain a high level of patience and professionalism.

Navigate within Panelist data tool to add, delete or change information when appropriate.

Contact panelists on continual basis until equipment is returned or written off.

Qualificiations

Must be fluent in both English and Spanish

High School degree required; College Degree a plus2 years’ experience in a production or related environment.

Experience using but not limited to Microsoft Office Suite.

Ability to track multiple complex processes that are in various stages of production.

Ability to work in a fast-paced production environment and meet tight delivery deadlines.

Excellent verbal and written communication skills.

Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimate of hourly pay rate for a new employee to be offered this role would be $16.00, which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.