What we’re looking for
We are seeking a dynamic M1 Banking Operations Manager to own and scale our unsecured personal loans product. This role is perfect for someone with deep lending expertise and a drive to develop and expand a growing business. Your responsibilities will include tactical decision-making, strategic analysis, and visioning in collaboration with cross-functional teams, namely Product, Finance, Engineering, Marketing and Compliance. This "full desk" role offers the opportunity to work on transformative projects and achieve impactful outcomes. You will monitor and enhance product operations and performance, embody a spirit of extreme ownership, and have an entrepreneurial attitude.
What you’ll do
- Act as a lead within the Banking Division and embody the “think like an owner” mindset.
- This role encompasses operations and strategy in close partnership with the business.
- Use your lending experience to help us grow and scale.
- You know personal loans and have seen a program at full scale or have been a part of building something.
- Meet us where we are and work with the resources available to get us to where we want to be.
- A strong understanding and implementation of the crawl, walk, run, sprint framework will be key to the success of this role. There is much to be done – help us focus on accomplishing what we can and should right now.
- Be the strategic voice helping us balance risk vs needs o We are and need to be scrappy while being strategic with our resources. o Use your experience to help us have an outsized impact.
- Understand the ground floor – work loans, investigate issues, handle escalations o Analyze the issues we are facing. Then implement, scale and outsource ownership.
- Communicate clearly both up and down within the organization.
- Articulate what we are currently facing and what needs to be done.
- Help other teams understand priority, and help leadership understand risk. o Use Asana to stay organized. If you aren’t already comfortable with the tool, that will be an area of focus so you can communicate clearly.
- Dig into the data to see what’s working and what’s not working.
- Be comfortable doing your own analysis of the impact of policies and decisions.
- Should we change something? Bring it forward with some data-backed info!
- You don’t need to be a SQL master but should know enough to be dangerous.
Qualifications
- 5+ years of experience in lending operations, ideally in the fintech space
- Experience developing processes, meeting deadlines, and paying close attention to detail
- Strategic business approach and propensity to have an impact on the success of the products
- Strong analytical, metrics and data-driven mindset
- Experience in a fast-paced, high-activity environment
- Strong communication skills, with the ability to work cross-functionally and communicate with leadership
- Proven project management skills
