Automotive Extended Warranty - Claims Adjuster II

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Protective is seeking a highly skilled and professional Automotive Claims Adjuster to join our remote team. In this role, you will be responsible for adjudicating claims, accurately receiving and assessing new losses, and documenting and investigating claims while maintaining an exceptionally high level of customer service. This position requires a strong analytical mindset, excellent communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities:

Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage.

Authorize claims and answer a high volume of inbound calls.

Process and complete all paperwork according to established procedures.

Perform other job duties as assigned.

Knowledge, Skills, Attributes:

Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently.

Ability to thrive in a fast-paced, dynamic environment and manage multiple tasks simultaneously.

Empathetic listening skills, good judgment, and critical thinking to determine when issues should be escalated.

Excellent communication skills, both written and verbal, with a professional and friendly demeanor.

Qualifications:

1 year minimum experience using "StoneEagle" menu and administration software.

2+ years of experience in an automotive service environment as an Automotive Technician or Service Writer/Advisor.

Experience using various modern computer systems, software applications, and communication tools.

Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations.

Previous customer service experience in an inbound call center or similar environment is strongly preferred.

Minimum of a high school diploma; some college education preferred.

Important Details:

40 hours per week, Monday to Friday, 7 AM - 7 PM CST/CDT, with a rotating Saturday every 6-8 weeks. Anticipated shift is 10am-7pm CDT for new hires.

Additional

Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com.

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.