Position Description:
The Associate Technical Program Manager plays an integral part in guiding PAR Retail's customers to achieve their business objectives utilizing the Open Commerce platform. You will work collaboratively across Customer Success, Product, and Data & Insights teams to thoughtfully interpret data, strategically present recommendations to increase adoption of new and existing functionality, and precisely implement program designs. No two days will be the same in this role and your excitement for creatively approaching new challenges will make you successful.
Position Location: Remote
Reports To: Director of Technical Program Management, PAR Retail
What We’re Looking For:
Entrees (Requirements):
- 1-3 years industry or related experience
- Ability to work across a variety of internal teams to help deliver outcomes for our Customers.
- Desire to grow into a larger role on the PAR Retail team
- Interest in customer engagement and how digital programs help to build stronger customer relationships
- Strong writing, communication, organization and facilitation skills
- Detail-oriented self-starter, capable of prioritizing in a fast-paced environment and pursuing solutions
- Ability to meet deadlines, and have the ability to consider both big picture strategy and minute, tactical details
- Bachelor's Degree or equivalent
With a side of (additional skills):
- Value quality and consistency, with an emphasis on continued personal and professional growth
- Passionate about understanding your customers’ targeted business outcomes and making them successful
- Obsession with the details, with finding and squashing risk, with seeking solutions that work for your customer and PAR Retail's business, and offering proactive support
- Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter
- High emotional intelligence and interpersonal skills
- Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action
- Experience with customer relationship management
- Basic knowledge of using SQL and BI tools such as Tableau
Unleash your potential: What you will be doing and owning:
- Understand PAR Retail's technology platform and products and work with Technical Program Manager to help customers leverage key functionality to drive business results
- Support Customer Success Team in confidently, and carefully coordinating implementation details, and onboarding requirements for multiple customer accounts
- Support Technical Program Manager in delivering customer reporting, producing insightful analysis of program data, and communicating data-driven recommendations to customers
- Work with PAR Retail's Product & Engineering teams to understand, test and communicate future and new platform functionalities.
- Demonstrate the desire to learn industry trends, best practices and challenges in order to contextually evaluate customer program performance
- Support Customer Success Team in producing case studies for internal and external use
- Anticipate stakeholder concerns and other risks, in order to bring attention to the team for resolution
Interview Process:
- Interview #1: Phone Screen with Talent Acquisition Team
- Interview #2: Video interview with the Hiring Manager (via MS Teams)
- Interview #3: Video interview with the Team (via MS Teams)
Compensation:
The base salary range for this position is $75,000 - $85,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
Perks and Benefits Hot Off the Grill:
- Unlimited PTO (Exempt Employees)
- Healthcare Benefits
- Fitness/ Wellness Reimbursement ($300/year)
- Internet Stipend (Remote employees)
- Employee Stock Purchase Program
- 401k Match
