Please note: this role is a remote contract role based in Australia and will have a scheduled shift of Tuesday-Saturday, 9am-5pm AEST.
Overview
Migrations at Recharge are on a growth trajectory like never before. In the past 2 years we have doubled the number of subscriptions migrated to Recharge and are on track to double this number again by the end of the current year. This has put high demand on the Recharge migrations team from both a commercial and technical perspective. We’re constantly iterating on our tooling and adapting our processes to match market trends.
The Associate Migrations Engineer will be tasked with supporting self-service migrations for merchants leveraging new toolsets as well as working with senior members of the team to support enterprise migration projects. This person will be in a unique position to influence the next phase of the migrations program at Recharge and build their career within a leading software company in the subscription commerce space.
The growth of our migrations pipeline is directly related to the success of our go-to-market efforts. Recharge is quickly gaining notoriety as the leading enterprise subscription solution and reaching new heights in this regard. This has spurred investment and refinement within our migrations program– supporting a new type of clientele while continuing to meet the needs of a broad user base.
The migrations team operates at the crossroads of services, support, and engineering. We do detailed work while navigating technical complexities to ensure that the company's growth efforts are well supported and continue to drive success for our company and its users.
What you’ll do
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Establish and demonstrate a strong understanding of Recharge migration process and best practices
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Contribute to new processes within Recharge self-service migration support
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Work in Zendesk to support merchants directly through use of Recharge’s self-service migration tooling
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Provide tooling feedback and work cross-functionally through escalations
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Support enterprise migration service engagements alongside our senior team members
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Live by and champion our values: Accountability, Collaboration, Iteration and Details
What you’ll bring
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2-3 years experience in a technical support or operations role
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Desire to learn intricacies of multi-system migration processes
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Ability to work cross-functionally with Sales, Support, and Engineering teams
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Demonstrated competency with standard Excel functions
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Working knowledge of Python would be seen as a differentiator
