Hi, we're Oscar. We're hiring an Associate Director, Operational Insights to join our Provider Operations team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
The Associate Director, Operational Insights will play a critical role in driving our data strategy, overseeing data management processes, and providing valuable insights to support business decisions and growth. You will collaborate with cross-functional teams, manage data analytics projects, and ensure data integrity and accuracy. This role requires excellent technical skills, strong leadership abilities, and a deep understanding of data management and analytics methodologies.
You will report to the Senior Director, Provider Operations.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.
If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $158,400 - $207,900 per year. The base pay for this role in all other locations is: $142,560 - $187,110 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities
- Execute a comprehensive data management strategy to capture, organize, and maintain large volumes of structured and unstructured data.
- Oversee data collection, validation, cleansing, and integration processes to ensure data accuracy and consistency across multiple systems and platforms.
- Collaborate with Design and strategy teams to implement and optimize data management systems, tools, and technologies.
- Lead a team of data associates and consultants, providing guidance, mentorship, and performance evaluations.
- Conduct data quality assessments and establish data governance practices to ensure compliance with regulatory requirements and industry best practices.
- Identify, design and direct your team to deliver on the most highly beneficial data analytics projects, leveraging statistical techniques and advanced analytics tools to extract meaningful insights and drive business decisions.
- Collaborate with business stakeholders to identify data requirements, develop key performance indicators (KPIs), and create dashboards and reports to monitor performance and track business metrics.
- Stay up-to-date with industry trends, emerging technologies, and data management techniques, and provide recommendations for continuous improvement and innovation.
- Partner with cross-functional teams to identify business opportunities and develop data-driven strategies to enhance operational efficiency, customer experience, and revenue generation.
- Present data insights, reports, and recommendations to senior leadership and other stakeholders in a clear and concise manner.
Qualifications
- Bachelor's degree in Data Science, Computer Science, Statistics, or a related field or 4+ years of commensurate experience.
- 7+ years of experience in data management, data governance, and data analytics
- 4+ years of experience building, coaching and developing technical or operational teams
- 3+ years experience in analytics & ability to derive insights from complex, broad datasets
- 3+ years in designing and improving workflows as well as standing up accompanying operating and technical procedures
Bonus points
- In-depth knowledge of statistical analysis, predictive modeling, and machine learning techniques
- Ability to translate complex data insights into actionable strategies and recommendations and present complex information to non-technical stakeholders.
- 7+ years experience using data analytics tools and programming languages (e.g., SQL, Python, R) and experience with data visualization tools (e.g., Tableau, Power BI)
