Application Portfolio Management Analyst
Summary of the Team:
Application Portfolio Management (APM) Team is a newly organized team, whose primary responsibility is to oversee the day-to-day operations of APM. Working with application leaders, this team will be responsible for setting the strategy of APM and ensuring that the proper support is given to stakeholders using the APM tool. The team will also be pivotal in monitoring and supporting the cleanliness and completeness of the data within APM.
Summary of the Role:
The primary purpose of this role is to support and manage Northwell APM tool and processes and to maintain accurate applications inventory and associated techstacks. APM analyst will oversee the day-to-day operations of APM and will be responsible for communicating with application owners, improving the APM tool through the ServiceNow platform team, and maintaining the ongoing health of the application portfolio.
Responsibilities:
- Work under the direction of the Manager to provide technical application solutions for assigned business areas
- Possess technical knowledge of assigned application technology
- Codes, tests, debugs, implements, and documents programs or technical configuration
- Perform technical application configuration and configure /run reports at user request
- Design and execute unit, system and integration test plans for new developments/releases/reports
- Maintain technical documentation based on standard operating procedures in support of the assigned application
- Perform application maintenance activities
- Provide production support
Application Life Cycle Management
- Manage Business Application Lifecycle Management service requests to add, edit or retire applications.
- Document and manage workflows and process maps for application life cycle
- Implement and administer established processes, policies and procedures
- Participate and contribute to the deliverables from the Application Portfolio Governance body.
- Provide subject matter expertise on application attributes and mapping
- Use ServiceNow APM to gain a comprehensive understanding of Northwell applications to identify redundancies and decrease budgetary costs.
Reports and Dashboards
- Utilize ServiceNow Performance Analytic to depict application roadmap, view the investments made in the business application and assist in application rationalization.
- Assess the business capabilities within the indicator framework and based on the score, help assist in making strategic decisions on the business applications that support the business capability.
- Schedule and run jobs for CMDB Query Builder reports.
Application portfolio administration
- Provide privileges to users to do specific tasks, set up indicators to assess application usability, and create bubble charts to help define strategies to maintain applications.
- Classify applications into groups and categories.
- Identify relationships and redundancies between the applications.
- Build a complete applications inventory and map applications to the business functions.
- Create business capability and relate the capability with an application.
Qualifications:
Academic and Professional Qualifications:
- BA or BS degree preferred or other relevant combination of training and experience.
- High attention to detail and accuracy
- Strong oral and written communication skills
- Able to multitask, prioritize, and manage time efficiently
- Self-motivated and self-directed
Experience:
- 2-5 years industry experience preferred.
- 2-5 years experience in providing technical support and maintenance in assigned product preferred
- Experience in Business Analysis
- Experience with ServiceNow APM is preferred.
Travel Requirements:
- May require local travel
- May require other travel for business needs
