About the role:
This role will be responsible for supporting the Accounts Receivable team and other finance teams with email management and customer issue resolution. This role will also support the Finance Operations team with various essential finance processes and projects.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Click here to learn about what we value at Samsara.
In this role, you will:
- Triage and/or resolve internal and external customer emails
- Work closely with the Accounts Receivable team on escalated emails, efficiency gains, and collections efforts
- Complete customer document requests and basic billing inquiries
- Navigate efficiently through Netsuite and Salesforce in order to find information needed to resolve customer concerns
- Interpret customer requests and re-route customers to the appropriate support team if necessary
- Tag emails and follow an established email sorting system for accurate analytics
- Follow response time SLAs and ensure customer support and satisfaction are the number one priority
- Identify gaps in processes, escalate issues, and support process improvements
- Collaborate with cross-functional teams
- Understand and enforce all Finance policies
- Work on ad hoc projects to support greater Finance team
- Collaborate frequently with other teams to identify issues and troubleshoot solution
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- College degree or equivalent experience
- 1-2 years experience in an Accounts Receivable, Operations, or Customer Support role
- Excellent verbal and written communication skills in both Spanish and English
- Experience with Salesforce and Zendesk preferred
- Ability to work both alone and with supervision and meet metrics
