Account Operations Analyst

Department : Member Operations 

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

What we’re looking for: 

We’re looking for a bright, talented Analyst to help in the set-up, build out and operation of a new Account Operations team

The Account Operations team will become responsible for various types of manual payments and movements of funds. The team will be the central function for payments into members accounts on a timely basis and ensuring all payments are fully reconciled and accounted for. A key focus will be ensuring prompt refunds to victims of fraud and for ensuring that the recovery of fraud related funds from other financial institutions is as timely and efficient as possible.

The Account Operations Analyst role is a great opportunity for someone with account and payment experience to be part of what will become a key team within Tide’s Member Operations function. It will be important in ensuring that these key payment activities are undertaken as smoothly and efficiently as possible. The role will require interactions with our members but also with Tide’s senior management and internal teams such as Finance; and when required, with other financial institutions

As the Account Operations Analyst: 

• You’ll be help bring together some of the existing payment and fund transfer activities and for inputting to the design and implementation of  new payment processes
• You'll gain a good understanding of the payment and fund movement processes and will be part of Tide’s response to expected regulatory changes around fraud
• Expect to be heavily involved in different types of payment activity, ensuring that SLAs and deadlines are met, working with internal colleagues such as our Finance team and with other financial services firms
• You will be making payments, where required seeking review and approval  from others as part of our control process, and will support our regular reconciliation processes and will escalate any issues that may arise 
• You’ll have very good written and verbal communications skills, to be applied when dealing with members but also Tide’s internal team and other financial institutions
• You will understand and respond to member needs and technical constraints.
• You'll contribute to helping make sure our long-term strategy, business goals, and experience quality are all aligned and that there are healthy opportunities for visibility and feedback.

What makes you a great fit: 

• Minimum 2 years’ relevant experience in an account operations and/or payments role
• Ideally a relevant Bachelor’s degree or higher
• Knowledge and experience of account operations and payment processes
• Some experience of process re-design and optimisation, where possible through automation
• Being data-driven in your approach
• Ideally you have some knowledge and practical experience of inter-bank fund movements
• You are focussed on customers
• You have some experience of meeting daily, weekly and monthly deadlines and inputting to MI and reporting
• Good understanding of current challenges that financial institutions face in relation to fraud, the current regulatory environment and how proposed changes will impact firms such as TIde
• Ideally, some experience of working in a scale-up environment and comfortable with occasional ambiguity 

What you’ll get in return: 

What you’ll get in return:

       Make work, work for you! We are embracing new ways of working and support flexible working arrangements. Plus, you’ll get:

• 25 days holiday
• Additional health and dental insurance
• Food vouchers
• We invest in your development with a RS40,000/- professional L&D budget per year and up to three L&D paid days off
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Flexible working

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard

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