About Us:
Dunder MIfflin is a leading B2B paper and office supplies company that helps businesses access limitless paper in a paperless world. Our platform is trusted by a lot of companies across a ton of industries, and we’re growing. We’re looking for passionate team members who thrive in our environment and are excited to help customers succeed.
Position Summary:
We’re seeking a motivated and customer-focused Account Manager to join our team. In this role, you will be the main point of contact for a portfolio of customers, helping them derive maximum value from our platform. You’ll work cross-functionally to ensure retention, satisfaction, and growth within your accounts.
Responsibilities:
Build and maintain strong, long-term relationships with assigned customers
Understand client business goals and align our solutions to meet their needs
Serve as the primary point of contact for customer questions, product updates, and issue resolution
Identify opportunities for account growth and upsell in collaboration with the Sales team
Conduct regular check-ins and QBRs to assess client satisfaction and product adoption
Work closely with Product, Support, and Implementation teams to ensure a smooth customer experience
Monitor account health and proactively address risks to retention or expansion
Maintain accurate records of account activity in CRM tools
Qualifications:
2+ years of experience in account management, customer success, or a similar client-facing role
Experience in a B2B paper and office supply environment
Strong interpersonal and communication skills
Proven ability to manage multiple projects and priorities simultaneously
Customer-centric mindset with a proactive approach to problem-solving
Familiarity with CRM and account management tools (e.g., Salesforce, HubSpot, Gainsight)
What We Offer:
Competitive salary and benefits package
Flexible work environment
Opportunities for growth and development
Collaborative and inclusive team culture
