Account Executive

About The Role

We’re looking for an Account Executive with advanced expertise in SaaS customer service and sales to help us provide a best-in-class experience to those evaluating Unbounce. In this role you will be part of the Sales Team and report directly to the Director, Sales. 

What you’ll be doing: 

Responsibilities for the prospect:

• Create a best-in-class experience for evaluators of Unbounce by providing exceptional customer service over email, phone and our video call software
• Ensure Concierge prospects have a quick response time by overseeing and managing hand-offs from other members of the Activation Team through various inbound channels
• Qualifying our prospective customers’ needs, identify their challenges, and demonstrate how both Unbounce and Conversion Intelligence can help solve these challenges and how they can achieve their marketing goals (rather than just promoting a product)
• Understand and advise prospects on the principles of Conversion Intelligence at an advanced level

Responsibilities for the team:

• Experiment with new ideas that contribute to optimizing our Sales strategy and amplify the impact our team has on the wider organization
• Take on projects that contribute to CS, Enablement and Activation Team initiatives 
• Liaising with the Product and Marketing teams with enhancement requests and product feedback
• Take an active role in documenting and updating team processes; this would include tasks such as managing vacation, keeping track of ongoing team experiments, documenting updated sales processes and using the LMS
• Provide and seek feedback proactively to help those around you develop

Responsibilities for the individual:

• You’re results-oriented and have a high focus on quality by meeting or exceeding individual quota and targets
• You feel comfortable to log, track and maintain information in our CRM tool
• You excel under pressure with an upbeat attitude and are a team player
• You feel comfortable managing the sales process from qualifying the lead to customer sign-up including providing product demonstrations 
• You own your own growth through reflection, reviewing past interactions and preparing to discuss development opportunities with your Manager in regular 1:1 meetings as well as proactive use of individual professional development time and networking budget
• You take ownership in staying  up to date with digital marketing trends, the competitive landscape and common industry pain points
• You are skilled in the art of research and are a pro at obtaining a detailed understanding of company profiles through meaningful business conversations and online research 
• You have experience in, or are keen to work in a start-up environment 
• You can augment your pipeline with outbound sales techniques and tools

A little bit about you:  

• Post-secondary degree or equivalent professional experience
• 3-5  years of sales experience, ideally in the SaaS or software, working with digital marketing agencies or bigger brands a plus
• Strong communication and writing skills; this includes being warm, polished and confident on the phone,  good listening skills, giving and receiving feedback, public speaking skills, presentation skills and non-verbal communications
• Knowledgeable about technology and SaaS business model.
• Teamwork & Collaboration: Works cooperatively with others to be a part of a team. Includes conflict management, relationship-building and social skills that foster positive and collaborative work environments
• Time and Resource Management: The ability to manage time and resources to effectively prioritize and complete tasks
• Customer Orientation: The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization’s costs and benefits into account
• Attention to Detail: The ability to process detailed information effectively and consistently
• Adaptability: Involves the ability to effectively adapt to a variety of situations, individuals or groups. The ability to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organizational or job requirements.

What’s in it for you:

💵 Compensation range

• $103,644 - $112,000 (inclusive of variable)

🤝 Flexibility and time off

🩺 Health and wellness

🎓 Growth

🌟 More perks!

Share our values: 

• Customer First
• Bias for Action
• High Velocity Decision Making
• Value Individuality
• Results Focused